Every decision we make starts with the customer and works backwards. We know that customer trust is hard to gain and easy to lose. We value thinking big and creating bold solutions to address customer needs.

We pushback respectfully when we disagree with a direction/decision/plan. We make data driven arguments and aren’t defensive when challenged. We leave space for team members to voice alternative points of view.

We are decisive but able to change our minds based on new information. We seek to understand alternative points of view. We are hungry to learn about new ideas. We actively solicit different perspectives. 
We are low ego.

We won’t have perfect information so we make the best decisions we can and work to deliver results. We make 2-way door decisions quickly and are more considered with 1-way door decisions.

We believe smart failures with validated learning are wins. We appreciate when people say: I don’t know (but I’ll get back to you), I was wrong (and here’s what I have learned), I need help (and here is what you can do.)

We set high standards for each other, but we also realize every day can’t be our best day. We earn the trust of our teammates. We make work fun. We show appreciation for our teammate’s unique perspective. We will celebrate our successes both for what they are as well as how we achieved them.