Frequently Asked Questions

Modern Age is a health and wellness company that gives you the tools and guidance to take control of how you age. Our holistic, evidence-based platform provides the treatments, products, diagnostics, and guidance to help you feel great, at every age.

You can reach us by phone in our studio during operating hours or email 24 hours/7 days per week.

Phone: (646) 493-9950 | Email: info@modern-age.com

Right now, Modern Age supports aging wellness needs across skin, hair, hormone, and bone health. We chose each of those categories deliberately with a holistic approach to the most common concerns. The first signs of aging typically appear in your skin. Hair loss coincides with life events such as stress, hormonal changes, pregnancy and aging. 40% of women report seeing hair loss by the age of 40. A focus on bone density earlier can set you up for success in later life. Hormones impact every aspect of our lives: from how we wake to how we sleep; our mental clarity; our libido; our energy; our appetite; our moods. When something with our hormones is off, it usually shows up as a problem with something else — exhaustion, weight gain, hair loss, skin tone and texture. Addressing these problems starts with focusing on the root cause. Our goal is to help our customers not just treat symptoms, but also to understand what’s causing those symptoms, particularly as our bodies change as we get older.

Our top treatments are Botox & Wrinkle Relaxers, IV Drip Therapy: Skin Health, IV Drip Therapy: Energy, and IV Drip Therapy: Stress.

Modern Age helps customers with aging needs starting in their 30s and up. Anyone with a concern or question about their aging wellness can book an appointment at Modern Age.

No, while many of our offerings are for women, aging is a gender agnostic journey. Modern Age’s approach is one of inclusivity - we can help anyone take control of their aging wellness journey. We provide treatments, prescriptions and over the counter medications to help address their concerns.

Subjective age is how old you feel. A growing body of research shows that lowering your subjective age leads to better outcomes — better memory, greater strength, and younger brain age, to name a few. Many factors contribute to how old you feel. At a high level, they fall into categories that impact your visible age, psychological age, and lifestyle age. We will soon offer an assessment that determines your subjective age and gives you personalized recommendations to help address areas that are in your control.

Yes!  On the Modern Age team, you will partner with world-class medical professionals and technologists to combine engaging digital experiences with one-of-a-kind clinical studios. Check out our open roles here.

No, at this time we do not offer gift cards.

We are able to serve customers in New York, New Jersey and Connecticut at this time.

Our Flatiron studio is located at 100 5th Avenue, New York, NY 10011

Our Upper East Side studio is located at 1296 3rd Avenue, New York, NY 10021

Flatiron and Upper East Side Studio Hours

Coming Soon! Check back on the website and sign up for our newsletter for more information

At Modern Age we aim to create a peaceful, supportive and educational environment for your consultations and treatments. The Modern Age team will first guide you through your photo booth experience aimed at helping you document your wellness journey - while having some fun too! Afterwards, a clinician will talk you through your aging wellness plan, tools to help you feel better and age well, and administer your treatment. Afterwards, feel free to take a moment to relax at our refresh station and test a variety of our products. On your way out a clinician or experience associate is happy to walk you through our retail store and help you build a routine that meets your wellness goals.

Modern Age ships over the counter products within the continental US. Unfortunately, we cannot ship to Hawaii or Alaska at this time. Prescriptions can only be shipped to addresses in New York, New Jersey and Connecticut at this time.

Modern Age offers free standard shipping for over the counter online orders over $50. For over the counter orders under $50, standard shipping is $7.95. For prescriptions orders, shipping is always free. We also offer expedited 2-Day shipping for $25 on over the counter orders. Unfortunately, we cannot offer expedited shipping on prescriptions orders at this time.

Our prescriptions are fulfilled from a different provider so please expect them to come separately from over the counter products. You will receive tracking information for each package.

Standard shipping on over the counter products is typically 2-7 business days. Prescription orders can take up to 8 business days to arrive. As soon as your package ships, you will receive a tracking number via email. Please note you will receive prescription and over the counter products in separate shipments.

Modern Age ships via a variety of premium carriers to provide you with the fastest and most reliable service. Typically, you can expect your Modern Age order will ship with FedEx or USPS.

If your order is shipping to the wrong address, please email us at info@modern-age.com.

To cancel your order, please email us at info@modern-age.com.

When your order is shipped (typically 1-2 days after you place the order), you’ll receive an email confirmation from us with your tracking details. You can also access your order history by logging into your Modern Age account where you can click on your order number and see updates related to your order.

Our return policy is straightforward: if you aren’t satisfied with your order, you can request a return within 30 days. We offer a money back guarantee if returns are requested in this period of time. We want you to be satisfied with your new regimen and we are always happy to help you find an alternative. To start a return, please email: info@modern-age.com.

We do not accept returns on prescriptions at this time.

Our in-store return policy is the same as online: a full refund if you are not satisfied within 30 days.

No, at this time we do not accept exchanges.

Unfortunately, at this time we cannot accept online returns in store.

When you visit our studio, Modern Age charges your card when you check out. If you are placing an e-commerce order, Modern Age authorizes your payment method when you place your order and this amount might appear as pending on your credit card statement. We will charge your card once your order ships to you.

We accept Visa, Mastercard, American Express, Discover Card and Apple Pay.

No, at this time we are not accepting insurance.

Yes, you can use your FSA card to pay for products at Modern Age. When you buy these items with your FSA card, keep the receipt to prove you spent the funds on qualifying items. Modern Age sells SPFs and some other qualifying products.

Modern Age does not store your credit card information ourselves. We use a 3rd party payment processor, Stripe, who is PCI compliant to store and process all credit card information.

We offer treatments and services across four categories: skin, hair, bone, and hormone. We chose each of those categories deliberately with a holistic approach to the most common aging concerns. Our goal is to help our customers not just treat symptoms, but also to understand what’s causing those symptoms, particularly as our bodies change as we get older. To learn more about our full offerings visit our treatment detail pages.

Visible results depend on which treatment you select. For specific questions refer to the commonly asked questions section of the treatment page or speak with your clinician.

You do not need to tip after your treatment with us. We appreciate you coming in and look forward to seeing you again soon.

At this time, we do not offer payment plans. Treatments must be paid in full at the time of service.

For treatment specific questions, please see each individual treatment page in the common questions section. If you’d like to connect further, don’t hesitate to reach out to us by phone at (646) 493-9950 or email at studio-ny-flatiron@modern-age.com and we’d be happy to assist.

The best way to schedule a follow up treatment (or any appointment) is to book on our website.

You will receive an email with appointment preparation information before you arrive for your appointment. Depending on the treatment, the instructions may arrive the day before your appointment or up to a week prior. If you still have questions, feel free to reach out to us by phone or email.

You will receive information at your appointment from your clinician. In addition, we will email you your post appointment care instructions and schedule a follow up with your care provider if necessary.

Our bone density scan is fast, safe and easy. Takes about 5 minutes! Our scanning device uses ultrasound technology, not radiation, to measure bone density. Your MA clinician will place warm gel on a small portion of your forearm which allows the scanning device to obtain a reading. Your results will then be shared on a computer screen and after your scan, your clinician will discuss your results and recommend a personal plan based on your results.

To get started with our prescriptions, please book a general consultation either in person in our studio or virtual. In this consultation, a Modern Age physician will discuss your goals and then create a personalized plan that addresses multiple aspects of the aging process, including skin & hair health, hormones, metabolism and other biological factors.

Navigate to the prescription page you are interested in and click the get started button. Our simple booking tool will help you schedule either a virtual or in-studio appointment. During the consultation, our clinicians will determine if the prescription is right for you. 

Costs of prescriptions vary widely depending on the medication but your clinician will discuss the costs with you during your consultation if the medication is determined to be right for you.

At this time, Modern Age is not accepting insurance.

You must have an in-person or virtual consultation with an MA clinician in order to obtain a prescription. Once completed, and the MA clinician orders a prescription medication based on this consultation, we will send you an email asking you to confirm your order and submit payment.

We do not currently offer recurring subscriptions. In order to place a refill, please reach out to us at info@modern-age.com and we will place a refill order on your behalf.

Our pharmacy partner is Curexa Pharmacy. Here are their two locations.

Curexa® Compounding Rx Services
3007 Ocean Heights Ave. Egg Harbor Township, NJ 08234 p. 855.927.0390 f. 855.927.0392

Curexa® Rx Services
236 E Jimmie Leeds Rd, Suite C. Galloway, NJ 08205 p. 855.927.0390 f. 855.927.0392

We offer prescription medication across the hair, skin, and hormone areas of aging. Please schedule a consultation with a clinician to learn more.

A Modern Age physician will work to understand your goals and then create a personalized plan that addresses multiple aspects of the aging process, including skin & hair health, hormones, metabolism and other biological factors.

For our general consultations, you will see one of our board certified physicians. You can learn more about our clinicians on this page in the “Our Clinicians” section. 

No, if you will be located in New York, New Jersey or Connecticut at the time of your desired appointment you are welcome to book a virtual consultation. We are always expanding our services to new areas so check back often for updates or sign up for our newsletter to learn more about when we’ll be available in your area.

Yes, you will need to create an account to schedule a consultation or treatment.

No - at this time we do not charge for virtual or in-person consultations.

At Modern Age, we have an amazing clinical staff. You can learn a little bit more about them here.