Frequently Asked Questions

Tell Me More About Modern Age

What is Modern Age?
Modern Age is a health and wellness company that gives you the tools and guidance to take control of how you age. Our holistic, evidence-based platform provides the treatments, products, diagnostics, and guidance to help you feel great, at every age.
How do I contact you?
You can reach us by phone in our studio during operating hours or email 24 hours/7 days per week.

Phone: (646) 493-9950 | Email: info@modern-age.com
What types of aging wellness support does Modern Age offer?
Right now, Modern Age supports aging wellness needs across skin, hair, hormone, and bone health. We chose each of those categories deliberately with a holistic approach to the most common concerns. The first signs of aging typically appear in your skin. Hair loss coincides with life events such as stress, hormonal changes, pregnancy and aging. 40% of women report seeing hair loss by the age of 40. A focus on bone density earlier can set you up for success in later life. Hormones impact every aspect of our lives: from how we wake to how we sleep; our mental clarity; our libido; our energy; our appetite; our moods. When something with our hormones is off, it usually shows up as a problem with something else — exhaustion, weight gain, hair loss, skin tone and texture. Addressing these problems starts with focusing on the root cause. Our goal is to help our customers not just treat symptoms, but also to understand what’s causing those symptoms, particularly as our bodies change as we get older.
What are your top treatments?
Who can use Modern Age?
Modern Age helps customers with aging needs starting in their 30s and up. Anyone with a concern or question about their aging wellness can book an appointment at Modern Age.
Is Modern Age just for women?
No, while many of our offerings are for women, aging is a gender agnostic journey. Modern Age’s approach is one of inclusivity - we can help anyone take control of their aging wellness journey. We provide treatments, prescriptions and over the counter medications to help address their concerns.
What is subjective age?
Subjective age is how old you feel. A growing body of research shows that lowering your subjective age leads to better outcomes — better memory, greater strength, and younger brain age, to name a few. Many factors contribute to how old you feel. At a high level, they fall into categories that impact your visible age, psychological age, and lifestyle age. We will soon offer an assessment that determines your subjective age and gives you personalized recommendations to help address areas that are in your control.
Are you hiring?
Yes!  On the Modern Age team, you will partner with world-class medical professionals and technologists to combine engaging digital experiences with one-of-a-kind clinical studios. Check out our open roles here.
Does Modern Age offer gift cards?
No, at this time we do not offer gift cards.
What is your service area?
We are able to serve customers in New York, New Jersey and Connecticut at this time.

Shipping Information

Where does Modern Age ship?
Modern Age ships over the counter products within the continental US. Unfortunately, we cannot ship to Hawaii or Alaska at this time. Prescriptions can only be shipped to addresses in New York, New Jersey and Connecticut at this time.
How much does shipping cost?
Modern Age offers free standard shipping for over the counter online orders over $50. For over the counter orders under $50, standard shipping is $7.95. For prescriptions orders, shipping is always free. We also offer expedited 2-Day shipping for $25 on over the counter orders. Unfortunately, we cannot offer expedited shipping on prescriptions orders at this time.

Our prescriptions are fulfilled from a different provider so please expect them to come separately from over the counter products. You will receive tracking information for each package.
When can I expect my order to arrive?
Standard shipping on over the counter products is typically 2-7 business days. Prescription orders can take up to 8 business days to arrive. As soon as your package ships, you will receive a tracking number via email. Please note you will receive prescription and over the counter products in separate shipments.
What carriers do you use to ship?
Modern Age ships via a variety of premium carriers to provide you with the fastest and most reliable service. Typically, you can expect your Modern Age order will ship with FedEx or USPS.
How can I edit or update my shipping address for an order?
If your order is shipping to the wrong address, please email us at info@modern-age.com.
How do I cancel my order?
To cancel your order, please email us at info@modern-age.com.
How do I check the status of my order?
When your order is shipped (typically 1-2 days after you place the order), you’ll receive an email confirmation from us with your tracking details. You can also access your order history by logging into your Modern Age account where you can click on your order number and see updates related to your order.

Return Information

What is your return policy?
Our return policy is straightforward: if you aren’t satisfied with your order, you can request a return within 30 days. We offer a money back guarantee if returns are requested in this period of time. We want you to be satisfied with your new regimen and we are always happy to help you find an alternative. To start a return, please email: info@modern-age.com.
We do not accept returns on prescriptions at this time.
What is your in-store return policy?
Our in-store return policy is the same as online: a full refund if you are not satisfied within 30 days.
Can I exchange a product?
No, at this time we do not accept exchanges.
If I bought a product online, can I return it in store?
Unfortunately, at this time we cannot accept online returns in store.

Payment Information

When will my payment method be charged?
When you visit our studio, Modern Age charges your card when you check out. If you are placing an e-commerce order, Modern Age authorizes your payment method when you place your order and this amount might appear as pending on your credit card statement. We will charge your card once your order ships to you.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover Card and Apple Pay.
Does Modern Age accept insurance?
No, at this time we are not accepting insurance.
Can I use my FSA to pay for my products online at Modern Age?
Yes, you can use your FSA card to pay for products at Modern Age. When you buy these items with your FSA card, keep the receipt to prove you spent the funds on qualifying items. Modern Age sells SPFs and some other qualifying products.
How do you protect my credit card information?
Modern Age does not store your credit card information ourselves. We use a 3rd party payment processor, Stripe, who is PCI compliant to store and process all credit card information.

Treatments

What treatments do you offer?
We offer treatments and services across four categories: skin, hair, bone, and hormone. We chose each of those categories deliberately with a holistic approach to the most common aging concerns. Our goal is to help our customers not just treat symptoms, but also to understand what’s causing those symptoms, particularly as our bodies change as we get older. To learn more about our full offerings visit our treatment detail pages.
How many sessions do I need to see results?
Visible results depend on which treatment you select. For specific questions refer to the commonly asked questions section of the treatment page or speak with your clinician.
Should I tip after my treatment?
You do not need to tip after your treatment with us. We appreciate you coming in and look forward to seeing you again soon.
Do you offer payment plans for treatments?
At this time, we do not offer payment plans. Treatments must be paid in full at the time of service.
I have a question about my treatment. Where do I go?
For treatment specific questions, please see each individual treatment page in the common questions section. If you’d like to connect further, don’t hesitate to reach out to us by phone at (646) 493-9950 or email at studio-ny-flatiron@modern-age.com and we’d be happy to assist.
How do I schedule a follow up appointment?
The best way to schedule a follow up treatment (or any appointment) is to book on our website.
How do I know what to do before my appointment?
You will receive an email with appointment preparation information before you arrive for your appointment. Depending on the treatment, the instructions may arrive the day before your appointment or up to a week prior. If you still have questions, feel free to reach out to us by phone or email.
How do I know what to do after my appointment?
You will receive information at your appointment from your clinician. In addition, we will email you your post appointment care instructions and schedule a follow up with your care provider if necessary.
I learned Modern Age offers a complimentary bone density scan. What can I expect?
Our bone density scan is fast, safe and easy. Takes about 5 minutes! Our scanning device uses ultrasound technology, not radiation, to measure bone density. Your MA clinician will place warm gel on a small portion of your forearm which allows the scanning device to obtain a reading. Your results will then be shared on a computer screen and after your scan, your clinician will discuss your results and recommend a personal plan based on your results.

Prescriptions

I am not familiar with the medications listed on the site. How do I know which prescription is right for me?
To get started with our prescriptions, please book a general consultation either in person in our studio or virtual. In this consultation, a Modern Age physician will discuss your goals and then create a personalized plan that addresses multiple aspects of the aging process, including skin & hair health, hormones, metabolism and other biological factors.
If I know what prescription I’m interested in, how do I get started?
Navigate to the prescription page you are interested in and click the get started button. Our simple booking tool will help you schedule either a virtual or in-studio appointment. During the consultation, our clinicians will determine if the prescription is right for you. 
How much do prescriptions cost?
Costs of prescriptions vary widely depending on the medication but your clinician will discuss the costs with you during your consultation if the medication is determined to be right for you.
Can I use my insurance to pay for my prescriptions?
At this time, Modern Age is not accepting insurance.
How do I place a prescription order?
You must have an in-person or virtual consultation with an MA clinician in order to obtain a prescription. Once completed, and the MA clinician orders a prescription medication based on this consultation, we will send you an email asking you to confirm your order and submit payment.
How do I get a refill for my prescription order?
We do not currently offer recurring subscriptions. In order to place a refill, please reach out to us at info@modern-age.com and we will place a refill order on your behalf.
Who is your pharmacy partner?
Our pharmacy partner is Curexa Pharmacy. Here are their two locations.

Curexa® Compounding Rx Services
3007 Ocean Heights Ave. Egg Harbor Township, NJ 08234 p. 855.927.0390 f. 855.927.0392

Curexa® Rx Services
236 E Jimmie Leeds Rd, Suite C. Galloway, NJ 08205 p. 855.927.0390 f. 855.927.0392
What areas of aging do your prescriptions address?
We offer prescription medication across the hair, skin, and hormone areas of aging. Please schedule a consultation with a clinician to learn more.

Consultations

What happens in a general consultation?
A Modern Age physician will work to understand your goals and then create a personalized plan that addresses multiple aspects of the aging process, including skin & hair health, hormones, metabolism and other biological factors.
What type of provider would I see in a general consultation?
For our general consultations, you will see one of our board certified physicians. You can learn more about our clinicians on this page in the “Our Clinicians” section. 
Do I have to go to an NYC studio for a consultation?
No, if you will be located in New York, New Jersey or Connecticut at the time of your desired appointment you are welcome to book a virtual consultation. We are always expanding our services to new areas so check back often for updates or sign up for our newsletter to learn more about when we’ll be available in your area.
Do I need to create an account to schedule a consultation?
Yes, you will need to create an account to schedule a consultation or treatment.
Do you charge for virtual or in-person consults?
No - at this time we do not charge for virtual or in-person consultations.

Our Clinicians

Can you tell me a little bit more about your clinical staff? Who will I see for my appointments? 
At Modern Age, we have an amazing clinical staff. You can learn a little bit more about them here

Labs & Diagnostics

I came into the studio for a consultation and my blood was drawn. How do I get my results?
For an in-studio blood draw, your clinician will contact you via secure email within 3-4 business days to share your results and discuss the appropriate next steps in your personalized treatment plan.
How much does diagnostics cost?
$250 for a blood draw in our New York City studio. $275 for a blood draw where a phlebotomist comes to your home.
How do I pay for diagnositics?
For an in-studio blood draw, you pay in-studio that day. For an at-home blood draw, you will receive an email with an invoice on the day after your blood was taken and you can pay with Visa, Mastercard, Amex or Discover through the link.

Studio Information

Where are the Modern Age studios located?
Our Flatiron studio is located at 100 5th Avenue, New York, NY 10011
Our Upper East Side studio is located at 1296 3rd Avenue, New York, NY 10021
What are your studio hours?
Flatiron and Upper East Side Studio Hours
  • Sunday: Closed

  • Monday: Closed

  • Tuesday: 9am-7pm

  • Wed: 9am-7pm

  • Thursday: 9am-7pm

  • Friday: 9am-6pm

  • Saturday: 9am-2pm

  • Are there more locations?
    Coming Soon! Check back on the website and sign up for our newsletter for more information
    What can I expect when I visit a Modern Age studio?
    At Modern Age we aim to create a peaceful, supportive and educational environment for your consultations and treatments. The Modern Age team will first guide you through your photo booth experience aimed at helping you document your wellness journey - while having some fun too! Afterwards, a clinician will talk you through your aging wellness plan, tools to help you feel better and age well, and administer your treatment. Afterwards, feel free to take a moment to relax at our refresh station and test a variety of our products. On your way out a clinician or experience associate is happy to walk you through our retail store and help you build a routine that meets your wellness goals.